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As the healthcare market becomes increasingly costly for the general public, urgent care centers have become a popular alternative. Not only do they offer an on-demand patient care experience, but they’ve been reported to be 10 times more affordable compared to the emergency room. And don’t assume they only treat a handful of conditions— urgent care clinics can also help you if you fracture a leg or need stitches for a wound.

Urgent care is on the rise. Urgent care centers across the US have seen a growth rate of 8% from 2017 to 2018, and big brands like Walgreens plan on getting involved with the same-day healthcare business, further spotlighting the future of this booming healthcare trend.

But urgent care clinics are not without problems. For one, with so many options available in the wild, the search for the right clinic can be an overwhelming task. A single patient may waste precious time researching multiple clinics, calling several people, and waiting in line before finally being accepted. Thankfully, one startup aims to change that, and they work right in our very own Novel Coworking 16th Street location in Denver, Colorado.

Solv is unlike other healthcare startups— it’s not a healthcare provider, but a healthcare guide. Solv works with other providers to equip them with high-quality technology and a patient engagement platform, while assisting patients with finding excellent care without the wait. Think of them as OpenTable, only for urgent care clinics.

Solv has been working with Novel Coworking to bring its platform to the growing Denver community. Recently, Novel Coworking had the chance to interview Jess Oynick, Solv’s Head of People Operations, about the company’s unique service.


Tell us about Solv’s work. How does Solv stand out from similar healthcare companies?

At Solv, we put the consumer at the center of the healthcare experience by making it simple and easy to find great in-network doctors who can see you today or tomorrow.

By giving consumers greater access to convenient healthcare and more control over what they will pay, we deliver satisfied patients to the doctors listed on Solv and reduce healthcare costs for patients and insurers.


What sparked the decision to start Solv? What problems did you seek to solve?

Our co-founders Heather Fernandez and Daniele Farnedi spent a year researching the healthcare landscape and recognized a building wave of consumerization across the industry. Patients want and are taking more control over their experience with healthcare, and now consider convenience and cost when making healthcare decisions. Solv is creating a platform that gives consumers more control and access when seeking more convenient and cost-effective healthcare.


Tell us about the people involved at the beginning- who are they and why did they want to work for Solv?

Our founding team laid out Solv’s mission and values before the company was even incorporated. This foundation has created an environment in which Solv team members come to work everyday compelled and unified by a clear set of guiding principles. Our young and energetic team collaborate to “Solv” problems that matter in a culture that prioritizes inclusion, innovation, and a focus on doing the right thing by our teammates and our users.


Solv team holding a meeting in their office suite

What were some of the biggest challenges in building a healthcare startup?

The industry is rooted in structures and behaviors that have endured for decades, and it often takes time for meaningful change to take place. We think very long-term about the impact Solv can make on healthcare, but also focus on innovating in areas that can improve things for patients today.


What were some of the ways you approached those challenges?

We’ve worked hard to build relationships with strategic healthcare industry partners that are eager to be at the front lines of innovation in the field, and are willing and capable of teaching us a great deal as we grow too.


Can you provide a real-life example or story of how Solv has transformed access to healthcare within the Denver community?

Solv is proud to partner with clinics like Nextcare, which works daily to provide local Denver patients with quality care they can count on. We’re excited to continue our expansion across the city (and the great state of Colorado!) to ensure that more patients can understand when, where, and for how much they can access care too.


Why did Solv choose Novel Coworking 16th Street for its offices?

Novel’s location in the heart of Downtown Denver was a big part of what initially attracted us. Once we got inside, we knew the space would empower us to build a fantastic culture in our Denver hub. The great location was matched only by the attention to detail throughout the space.


How has Novel Coworking helped Solv in their mission?

Novel Coworking has been the background against which our Denver-based team has nearly tripled over the past year. We’re so grateful that Novel has been a true partner in creating an environment where we’re proud to go to work.


What is Solv’s daily routine in its Novel Coworking 16th Street office?

The Solv team works from the Novel Coworking space daily, making great use of the open layout that encourages constant collaboration. While our suite is located on the 10th floor, you can also count on seeing various Solv team members grabbing coffee or tea from the coworking kitchen on the 7th floor throughout the day.


What are some of the team’s favorite aspects/amenities?

The coffee machines are the best! We love that there is a variety of options to choose from and a beverage that works for everyone. Since we are on calls and training sessions throughout the day, we are frequent users of the phone booths on the 7th & 9th floors. We also love that you bring in food vendors!


How has Solv customized its Novel Coworking office?

  1. We have a Solv Pink wall in our suite – it motivates our team to do our best each day!
  2. We’ve added standing desk converters that allow team members to stand or sit down while they work.
  3. Instacart brings us all our favorite snacks and beverages.


How has Novel Coworking 16th Street helped to shape or transform Solv as a company?

Our partnership with Novel has alleviated the stress of finding and maintaining an office space, allowing us to focus on scaling our support and success teams to better serve our growing customer base. You’ve also helped us create a great team culture in the Denver office with your fun, inclusive environment!


Group from Solv writing tasks on post-it notes


Looking to learn more about Solv and their bold mission to transform urgent care? Visit their website to learn more.

Want to read other posts featuring Novel Coworking clients? Check out our feature on Rare Oath, a women-powered creative services business.